If you have any Payroll related questions, please send us an e-mail to healthcarepayroll@cpl.ie ensuring that you include a detailed message and your Cpl Healthcare Payroll ID number.
We aim to reply to all query’s within 24 hours. Before you contact our Payroll Department, please read our helpful frequently asked questions below.
FAQ’s
All shifts for the previous week need to be signed off by your manager no later than 4pm on Mondays for payment the upcoming Friday. You will know a shift is signed off in your mobile app as it will have a tick beside it
Payslips are sent weekly via e-mail, generally on Wednesday evenings
You will receive your payslip PIN in a separate e-mail prior to receipt of your first payslip
Any issues with your payslip need to be sent to payroll no later than 10:30AM on Thursday of the same week to be amended in the current payroll
If you would like your increment reviewed, please contact compliance@cplhealthcare.com
All shifts must be uploaded to your app prior to you commencing work. If your shift is not in your app but you are being requested to work by a facility, please ask your duty manager to upload them to the app
Annual leave requests should be made through the mobile app only. The deadline for requests is 12PM each Monday for payment that Friday. Any requests made after the deadline will be paid the following Friday
When you start a new job
When you start a new job, you must give your Personal Public Service Number (PPSN) to your new employer. Your new employer will notify us that you have started working with them.
Revenue will then:
issue you with a Tax Credit Certificate (TCC)
provide us with a Revenue Payroll Notification (RPN)
We can then make the correct deductions from your salary.
If you do not give your new employer your PPSN, you may pay too much tax. Your employer will be required to deduct emergency tax from your pay.
The new job might be your first job in Ireland. If it is, you must sign in to MyAccount to register your new job using the Jobs and Pensions service.
Alternatively, you can register for MyAccount at www.revenue.ie/myaccount.
Cpl Healthcare Ltd. Employers’ Registration number – 8260344H
“MyCpl is used on a daily basis by agency social workers to update their working shifts and on weekly basis by their line managers to sign off all shifts worked. The system is easily accessible, practical and efficient. In our busy environment, MyCpl makes these tasks very easy and the support provided by Cpl was excellent. Due to the system being so efficient it has also made the invoicing process much easier and quicker to process.”
