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Payroll - Frequently Asked Questions

What can I do if I have a Payroll related query?

To help resolve any Payroll related queries you can:

  • Read this Frequently Asked Payroll Questions section.
  • Fill in our online Payroll Query Form and a member of our Payroll team will be in touch with you within 48 hours
  • Call our Payroll Helpline on 0818 3651_02

What are the opening hours for the Payrol Helpline?

The opening times for the Payroll Helpline are as follows:

  • Monday to Wednesday: 9am - 10am and 3pm-4pm
  • Thursday: 9am- 10am
  • Friday: 9am - 3pm.
  • Please note that thePayroll Query Form is available 24 hours a day, 7 days a week, and 365 days a year.

What is the cut off time for Timesheets each week?

  • Timesheets must be FAXED to 0818 3651_01 by Monday at 5pm (including Public Holidays).
  • Please ensure you retain a copy of your Timesheet and confirmation of a successful submission at all times

What are the Pay Rates for Health Care Assistants?

Day Rate(per hour) Night Rate(per hour)
Monday - Friday 13.50 14.45
Saturday 15.35 16.30
Sunday 17.20 18.15

What tax procedures must I follow after commencing employment with CPL Healthcare?

Please see our Tax Information section.

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