Area Service Manager - Home Care -Donegal

Role Overview

Cpl Healthcare in partnership with our client is currently recruiting an Area Service Manager (ASM)to work as part of the team with a dynamic Home Care Company. Our client offers homecare support and personal care to clients around Ireland; this position will be based in Donegal.

ASM is a senior management role reporting to the National Operations Manager. The position oversees Care Supervisors and Care Coordinators, ensuring high-quality service delivery across a designated region.

Key Responsibilities

• Lead and mentor the regional care team to deliver timely, high-quality services.
• Monitor service performance, implement corrective actions, and maintain system updates.
• Optimize work schedules and achieve gross margin targets.
• Develop processes and reporting tools for real-time service monitoring.
• Oversee client onboarding and service contract setup.
• Recruit, train, and manage care staff to meet growth demands.
• Handle service issues, liaise with HSE, and attend related meetings.
• Ensure compliance with company policies, regulatory standards, and training requirements.
• Manage administrative tasks, performance reporting, absenteeism, and staff turnover.
• Participate in out-of-hours coordination as per rota.

Qualifications

• Essential: Level 6 or higher in Health & Social Care.
• Desirable: Additional relevant education or training.

Experience & Skills

• Previous management experience in health/social care (older people or disabilities).
• Office and field team management experience.
• Budget management and commercial acumen.
• Strong communication, problem-solving, and time management skills.
• Ability to lead teams, influence stakeholders, and adapt to change

Personal Attributes

• Self-motivated, resilient, and results focused.
• Strong leadership and interpersonal skills.
• Flexible, able to travel, and holds a clean driving license.

For further information please contact Keelin on 0879319047 / keelin.moore@cplhealthcare.com