Intensive Case Manager – Housing Support Services
Location: Dublin
Contract: Full-time
Cpl Healthcare, in partnership with our client, Ireland's leading not-for-profit working to prevent people becoming, remaining or returning to homelessness, are seeking an Intensive Case Manager to deliver person-centred, long-term support to individuals transitioning from homelessness into their own homes. The role focuses on building strong working relationships, supporting tenancy sustainment, and coordinating wrap‑around services using a strengths‑based and trauma‑informed approach.
You will work closely with families to assess their needs, develop tailored support plans, and advocate on their behalf; ensuring each family receives compassionate, practical assistance on their journey to stability.
This role includes a hybrid working arrangement, with one work-from-home day per week following successful completion of probation.
Benefits
- 25 days Annual Leave + 3 Concession Days (pro rata)
- 7% Employer Pension Contribution
- 26 Weeks Maternity Top-Up
- TaxSaver Scheme
- Education Assistance Policy
- Reflective Practice
Key Responsibilities
- Work in line with Housing First core values and implementation guidance to maintain service integrity.
- Operate within the objectives and values of the Housing First team.
- Build supportive, predictable working relationships with clients using a strengths‑based, recovery‑focused approach.
- Maintain effective relationships with housing providers and external services.
- Support the development of trauma‑informed care practices within the team.
- Complete in‑depth assessments, support plans, and other case management tools to a high standard.
- Contribute to integrated care planning, needs assessment, shared care, and reviews.
- Ensure support plans are client‑led, detailed, and meaningful.
- Support clients to sustain their homes, including rent management and household stability.
- Provide safe, welcoming, client‑centred support, respecting autonomy and choice.
- Conduct regular home visits (minimum weekly unless otherwise agreed).
- Promote recovery, cultural relevance, meaningful activities, and harm‑reduction principles.
- Facilitate community integration and encourage client engagement with services.
- Develop community links to improve wrap‑around supports and long‑term outcomes.
- Participate in supervision, reflective practice, and team meetings.
- Manage caseload effectively and ensure continuity of support.
- Participate in service roster (Mon–Sun, 08:00–20:00).
- Provide out‑of‑hours support when required.
- Identify risks, complete dynamic risk assessments, and escalate concerns as needed.
- Maintain accurate records and reports in line with protocols and service standards.
- Pursue ongoing professional development and stay informed of relevant updates.
- Support management with administrative duties, interagency collaboration, and service reviews.
Essential Requirements
- Degree‑level qualification in Social Care or related field.
- Minimum 2 years’ experience working with individuals with complex needs.
- Experience in needs assessment, support planning, and case management.
- Knowledge of DRHE Case Management Interagency Protocols (or willingness to learn).
- Experience in street outreach and/or housing support.
- Strong communication and IT skills (SharePoint, Teams).
- Ability to work independently and collaboratively.
- Class B driving licence desirable.
For more information, or to apply, please reach out to Zoe Lawlor today –
Call: + 353 1 947 6238
Email: zoe.lawlor@cplhealthcare.com
